SimpleTax Hub, doing business as efile990 (“we,” “us,” or “our”), is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in connection with our IRS Form 990 e-filing and related services (collectively, the “Services”). We strive to provide transparency and accountability, meeting the standards expected by organizations of all sizes, including enterprise-level clients.

This Privacy Policy applies to all personal information that efile990 processes, including information collected through our websites, mobile applications, offline interactions, and integrations with third-party platforms. We may update this Privacy Policy periodically to reflect changes in legal requirements or our data practices. If we make material changes, we will notify you as required by applicable law (e.g., by posting an updated version on our website or sending you an email notification).

We collect personal information to operate, improve, and provide our Services. The categories of personal information we collect include, but are not limited to:

• Identifiers : Name, email address, postal address, phone number, employer name, and other contact information.
• Device Information : IP address, browser type, operating system, device identifiers, and login timestamps.
• Interaction Data : Pages visited, features used, links clicked, and form submission details (e.g., IRS Form 990 data for nonprofit organizations).
• Professional Data: Employer details, role or position, and other business information relevant to corporate account management or e-filing services.

We use your personal information for the following business and commercial purposes:

1. Service Provision and Enhancement

• To facilitate IRS Form 990 e-filing and nonprofit tax compliance services.
• To improve and optimize the functionality and user experience of our platform.
• To personalize your interactions with our Services (e.g., user preferences, saved profiles).

2. Payment Processing (Handled via third-party service - Authorize.net. We do not collect or store any payment information)

• To process transactions, manage subscriptions, and handle refunds where applicable.
• To detect and prevent fraudulent or unauthorized transactions.

3. Communication

• To send transactional emails (e.g., confirmations, invoices, account notifications).
• To respond to inquiries or customer support requests.
• To inform you of important product changes, policy updates, or service advisories.

4. Legal and Regulatory Compliance

• To maintain records consistent with tax, audit, and other legal requirements.
• To comply with IRS, and state, regulations requiring data disclosure.

5. Analytics and Research

• To perform data analytics (e.g., usage trends, engagement metrics) to enhance our Services.
• To create de-identified or aggregated datasets for internal research and development.

6. Corporate Governance

• For auditing, compliance, and risk management.
• To enforce our Terms of Service and protect our legal rights.

We may share or disclose personal information under the following circumstances:

1. Service Providers and Vendors

We engage trusted third parties (e.g., cloud hosting providers, payment processors, analytics services) to help us deliver the Services. These providers are contractually required to handle your data only as we direct and in accordance with this Privacy Policy.

2. Business Partners

We may partner with organizations or affiliates for co-marketing or joint service offerings (e.g., special corporate accounts). When we engage in such activities, we ensure data protection measures are in place.

3. Government Agencies

Where required by law or regulations, we may disclose your information to the IRS, other tax authorities, or law enforcement agencies. For example, in response to a subpoena, court order, or other valid legal process.

4. Affiliates and Corporate Transactions

We may share personal information with our parents, subsidiaries, or affiliates for business continuity. In the event of a merger, acquisition, bankruptcy, or sale of assets, user data may be transferred to the entity assuming control, subject to the same or substantially similar privacy commitments.

5. With Your Consent

We may share information with third parties if you provide explicit consent, such as when you opt in to a specialized feature or service.

Depending on your jurisdiction, you may have certain privacy rights (e.g., the right to access, correct, or delete your personal information). Specifically:

• Access and Correction: You may request access to the personal information we hold about you and ask for corrections if needed.
• Deletion: You may request that we delete your information, subject to legal or contractual limitations.
• Restrictions and Objections: You may have the right to restrict certain forms of processing or object to processing based on legitimate interests.
• Opt-Out of Marketing: You can opt out of marketing emails by following the “unsubscribe” link in our messages or contacting us directly.
• Do Not Sell/Share: Where applicable, you can opt out of certain data sharing practices considered a “sale” under state law.

To exercise these rights, please contact us using the details in the Contact Us section. We will respond in accordance with applicable legal requirements.

We maintain industry-standard safeguards to protect personal information against unauthorized access, loss, theft, and misuse. These measures may include encryption, access controls, intrusion detection systems, and regular security assessments. However, despite these precautions, no security system is completely impenetrable, and we cannot guarantee absolute data security.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Retention periods vary based on contractual and legal requirements, accounting practices, and the complexity of user engagements.

Certain states (e.g., California, Virginia, Colorado, Connecticut, Utah) grant additional rights, including:

• The right to know the categories of personal information we collect and how it is used/disclosed.
• The right to opt out of certain data sharing or “sales” of personal information.
• The right to non-discrimination for exercising these rights.

For details on how these state-specific rights apply, please see the official state privacy laws or contact us.

We utilize cookies, pixel tags, and other tracking technologies to:

• Recognize you when you return to our platform.
• Analyze usage trends and measure the effectiveness of our campaigns.
• Deliver personalized experiences and target advertisements where permissible.

You can manage cookie preferences in your browser settings. Note that disabling certain cookies may affect functionality or performance.

ces or relevant third-party offerings. You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any promotional email.
• Adjusting your account settings (where applicable).
• Contacting us at support@efile990.com.

We may also partner with advertising networks that use cookies or similar technologies to deliver targeted ads and measure effectiveness.

We may convert personal information into de-identified, anonymized, or aggregated forms for research, statistical, or analytical purposes. Such data cannot be used to identify you individually.

Our Services may include links to third-party websites or integrations with third-party platforms. We do not control these entities and are not responsible for their privacy practices. We encourage you to review their respective privacy policies before engaging with them or providing your data.

If you have any concerns about how we process your personal information, you have the right to lodge a complaint with a relevant supervisory authority. In many jurisdictions, this is a data protection authority or similar government body. However, we encourage you to contact us first to address any concerns.

For users in regions governed by data protection laws (e.g., GDPR), our legal bases for processing include:

• Consent: Where you have explicitly consented to specific processing activities.
• Contractual Necessity: To perform our obligations under a service contract (e.g., e-filing services).
• Legitimate Interests: Processing necessary for our legitimate business interests, balanced against your data protection rights.
• Legal Obligation: When processing is required to comply with a legal or regulatory mandate.

efile990 does not use automated decision-making processes that produce legal or similarly significant effects without human oversight. If this changes, we will notify you in advance and offer an opt-out mechanism as required by law.

Our Services are not directed at children under 13 (or under the age required by local law). We do not knowingly collect personal information from children. If we discover such information, we will promptly delete it unless we are legally required to retain it.

For questions or concerns about this Privacy Policy, or to exercise any of your privacy rights, please reach out to us:

SimpleTax Hub (efile990)
Attn: Privacy Officer
4380 Redwood Highway
San Rafael, CA 94903, USA
Phone: +1 (510) 474-1376
Email : support@efile990.com

We are committed to resolving your inquiries professionally and promptly.

By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.